At AutoXtreme, we place great importance on your satisfaction with your purchase. If you wish to return a product, you can exercise your right of withdrawal. Below, you will find all the conditions and steps to process your return correctly.

Right of Withdrawal

• Return period: You have the right to return your order within 30 days of receipt.
• Return registration: After you have registered your return, you have another 14 days to send the product back to us.
• Use of the product: For a return, you may only examine, evaluate, and test the product to the extent necessary to assess whether it meets your expectations.

Return Conditions

To accept a return, the product must be:

• Complete, including all accessories and manuals.
• Returned in its original condition and packaging, without damage.
• Used no more than necessary to determine the nature, features, and functioning of the product.

Note: If the product is damaged or shows signs of use beyond reasonable testing, a depreciation of value may be charged.

Return Procedure

1.Registering the return:

Contact us via our return portal or send a clear statement (by mail or email) indicating your wish to exercise your right of withdrawal. You can do this via:

• Email: info@autoxtreme.nl.

2.Shipping the product:

Ensure the product is well packaged to prevent damage during transport. Send the return package within the specified period.

3:Refund:

After receiving and inspecting the return, we will refund the purchase amount within 14 days. The refund will only be processed if the product is returned in good condition.

The return shipping costs are at your own expense.

Questions or Support

For any questions or assistance with a return, you can contact our customer service at info@autoxtreme.nl.

AutoXtreme Warranty Policy

AutoXtreme offers a warranty on all of its products, with the exact conditions depending on the specific product information as listed on the product page and in the manual. Our policy focuses on honesty and transparency, and the following terms apply:

Warranty Conditions

The warranty only covers defects resulting from manufacturing or material defects, provided the product has been used correctly as described in the manual. The warranty is valid for the period indicated on the product page.

To claim the warranty, the customer must:

• Report the defect in writing to AutoXtreme within 2 months of discovering the defect.
• Provide proof of purchase.

Warranty Exclusions

The warranty will be void in the following cases:

• Incorrect use: incorrect installation, overloading, or use contrary to the instructions in the manual.
• Normal wear and tear: wear of components such as cables, batteries, valves, or other consumables.
• Extraordinary circumstances: damage caused by accidents, moisture, fire, lightning, or other external influences.
• Unauthorized repairs: repairs, modifications, or adjustments made by unauthorized third parties.
• Commercial use: use of products that are specifically designed for personal use in a commercial or industrial environment, unless otherwise stated in the product conditions.

Procedure for Warranty Claims

To submit a warranty claim, the customer follows these steps:

• Contact our customer service or via email: info@autoxtreme.nl.
• Provide the following information:
  • Description of the problem.
  • Order number and purchase date.
  • A copy of the proof of purchase.

If necessary, we may ask you to return the product for inspection. The shipping costs will be reimbursed up to a maximum of €5.95 including VAT if the claim falls under the warranty.

Repair or Replacement

If the defect is covered by the warranty, AutoXtreme, at its discretion, will:

• Repair the product free of charge.
• Offer a replacement product.
• Provide a suitable alternative, such as a voucher or refund if repair or replacement is not possible.

Product-Specific Terms

The warranty conditions depend on the terms specified for each product. AutoXtreme advises the customer to carefully read these terms before use.

Repairs Outside Warranty

If a defect is not covered by the warranty, AutoXtreme can offer a paid repair. The customer will receive a price quote for the costs beforehand.

For any questions or additional information regarding our warranty conditions, you can contact our customer service.